Support

Contact Support

Email [email protected] and describe what happened. Include your device model, iOS or watchOS version, and PackBrief version when possible.

Please do not email passports, identity documents, receipts, or other sensitive travel files.

Quick Checks

• Install the latest PackBrief update from the App Store.
• Close and reopen PackBrief after an interrupted purchase or Watch refresh.
• Check network access when using weather, destination-guide, exchange-rate, or purchase features.
• Keep your iPhone and Apple Watch nearby when refreshing the Watch packing list.
• To change the app language, open Settings → Language and choose System Language, English, or Türkçe.

Premium and Purchases

Use Restore Purchases in PackBrief if an active Premium subscription is not recognized. Subscriptions, cancellations, billing, and refunds are managed by Apple through your Apple Account.

Your Data

PackBrief has no user accounts. Packing lists and travel documents are stored locally on your device, while service providers receive limited paywall, purchase, analytics, or diagnostic information depending on your app version. Read the Privacy Policy for the data collected by each service and how to make a privacy request.